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Needed to know where bankruptcy files were at any time in any process among 145 attorneys and production staff.
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Concerned about ease of use and adoption by the lowest-paid, least technical clerical staff in high-turnover positions.
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Wanted a solution that required little training.
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Desired a portable tracking platform for deliveries and archiving tasks.
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Needed to reduce labor by streamling new file creation and labeling.
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FileTrail was selected for its easy-to use interface and flexibility to incorporate the organization's terminology.
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Implemented FTMobile for portable scanning on an easy-to-use platform.
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Implemented FTColorLabel to speed labeling of new files, and reduce labor in retrieval and re-filing.
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Incorporated the firm's terminology using FTAdapt configuration tools.
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Employee turnover was reduced by 75% in the file room.
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Production efficiency increased as files were tracked from group-to-group and manual searches for files were virtually eliminated.
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Money was saved as the position for a person who looked for files full-time was eliminated.
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Reduced new the time taken to label a new file 'from two minutes to two seconds'.
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Acheived high user adoption and a quick ROI.
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