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Required by FDA to proactively manage and report on 'problem' donors.
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Needed to manage & coordinate work on Donor files.
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Wanted a system accessible by all staff, but with sophisticated security controls.
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Looked to avoid a costly and complex system.
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FDA reporting required capture of over 40 fields of information for each 'Problem Record'.
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FileTrail automated tracking and management of Donor files and Problem records.
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FileTrail's FTAdapt customization tools allow them to incorporate their terminology and reflect their filing system.
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Tailored searches and results yield desired output for reviewing and downloading.
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Leveraged customization tools to automate regulatory reporting.
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Any number of fields can be defined to describe each type of file.
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Reduced time spent in manual searches for files by over 90%.
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Outdated and unsupported legacy Problem Reporting System was completely eliminated.
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Sail through internal and external audits with higher quality data, and spend less time augmenting reports.
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More flexible searching means more research on-screen and less need to retrieve file folders.
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Was able to eliminate their outdated FDA reporting system as FileTrail could store the 40+ fields of data required.
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