In the first article in this series, we examined the technical criteria that Dentons used to assess records management software options. Now in Part 2, we’ll take a look at some of the other important assessment questions it asked before ultimately selecting FileTrail.
In 2016, the Legal Services Management and the Chief Knowledge Officer (CKO) at Dentons decided it was time for a major records management software upgrade. Over the course of 10+ years, Dentons had expanded across the globe and now had more than 7,700 lawyers. Managing disposition and retention of the firm’s physical and electronic records using the limited automation of multiple legacy IT system was inefficient and costly. Its records management system functionality had stagnated and was unable to meet increasingly rigorous client and regulatory information governance requirements.
Support requirements for outdated or sunsetted records management systems are increasing every day. And as IT support angles upwards, so do IT overhead costs. That’s why many applications managers are shopping around and evaluating replacement records management (RM) software for their law firms.
If you haven’t heard, future development for LegalKEY is over. However, that’s no surprise to anyone still using LegalKEY. Although the company hasn’t announced their records management system is being sunsetted, customers haven’t gotten any significant upgrades or product enhancements in the last 5-7 years. To give you an idea of how little effort is going into LegalKEY these days, they’ve actually gone the way of ARM/FileSurf—by outsourcing product support.
FileTrail is proud to announce that we recently signed a multi-year contract with South Carolina-based law firm Nelson Mullins Riley & Scarborough, LLP. With 17 offices and over 500 attorneys, the firmexplored several possible records management options before choosing FileTrail to ensure that its next records management solution aligned with its software needs.