About Us

The Leader in Information Governance

Founded in 2000, FileTrail is the leader in information governance management for highly regulated markets throughout North America, the UK, and Europe. Since the beginning, FileTrail was founded to solve the complex issue of physical records management and quickly established itself as the leader in full lifecycle information governance management for large law firms throughout the United States. Today, the FileTrail information governance suite offers a complete information governance solution to centralize, simplify and automate records and for both physical records management as well as retention, disposition and matter mobility for electronic records across multiple repositories.

Designed as an integrated solution, FileTrail also “plays well with other solutions” including Microsoft Sharepoint, iManage, NetDocuments, OpentText eDocs and Thompson Reuters ELITE among others. As a complete information governance solution, FileTrail enables organizations to meet urgent client demands, pass audits, conduct a client audit response across multiple repositories, address outside council guidelines, and address new compliance rules with a modern approach.

Leading law firms and large, global organizations have selected FileTrail as their information governance solution for a reason, and it all comes down to experience, service and a commitment to excellence. Stay on track with FileTrail — we’ll help you get there.

Our Values

We place a premium on trust — and we know trust is earned. So we invest in building strong relationships with our customers, rooted in mutual respect and real-world results.

We want you to trust us as a vendor and service provider. That means being confident in the technology we provide and the way we implement, support and enhance it over time.

FileTrail does a critical job  — managing the critical data, files and assets across your organization. We take that responsibility quite seriously.

Our Technology

We take technology seriously. Our development team works to deliver a secure, scalable solution  — accessible via cloud or on-premises configurations  — that continues to evolve and mature over time.

Our design team focuses on delivering functionality specifically built to address the specific information governance challenges our law firm, law department and vertical industry clients face. 

The net result is a user experience that’s intuitive, easy and efficient  — critical for this class of software.

Our Service Philosophy

We know that our success depends on your success. Our service and support teams stand ready to provide you with the insight, instruction and answers your organization needs to get the most of it its FileTrail investment long term.

We work hard to get new customers up and running quickly. And over the course of our relationship help you manage, extend and adapt your use of our solutions as your needs evolve.

There is nothing we value more than helping you achieve your objectives. And we are grateful when you share your positive FileTrail experiences with colleagues across the industry.

Leadership

Harold Westervelt

Chief Executive Officer
With over 20 years of experience in executive level roles at financial services and software companies, Harold joined FileTrail in the fall of 2021 as CEO to promote continued excellence in product development and expansion into additional markets. Harold has an MBA in Finance from California State University, East Bay. He enjoys golfing, spending time with his wife and four children and splits his time between Austin, TX and Maryland.

Meghan Bofenkamp

Chief Operating Officer
Meghan started working at FileTrail as a Project Manager in 2011 and has worked her way up to the Vice President of Operations position over the past 10 years. Previous positions include Manager of Customer Implementation and Support, and Director of Professional Services. Meghan lives in Austin, TX, and enjoys staying active playing soccer, kickball and paddle boarding. If you visit the office, you will likely find FileTrail’s unofficial mascot, Meghan's dog Chuck, running up to greet you. Meghan holds a Bachelor of Science from Lees McRae College where she also played women's varsity soccer.

Wes Baldwin

Chief Technical Officer
With over 21 years of experience in software development, Wes joined FileTrail as the CTO after the acquisition of Teravine, a highly successful information governance solution startup based in Kansas. Prior to joining FileTrail, Wes served as the CEO of Teravine for seven years. Wes holds a Bachelor of Science in Computer Information Services from Strayer Univiersity (FL), as well as several advanced computer technology training certificates.

Kelsey Collins

Director of HR
Kelsey started working for FileTrail in 2014 as the Administrative Assistant. For the last 6 and half years she has managed the Accounting department and is now the Director of HR. Getting her start in the RFID industry, Kelsey has over 14 years of experience in the administrative field. She is a California native but moved to South Florida in the fall of 2019 and married her long-time love in February 2021. In her spare time, Kelsey enjoys working on various craft projects (mainly centered around Halloween), hanging out by the pool with her husband and their dog, Wentzy and watching the Philadelphia Phillies play during baseball season.

Jon Roscow

Commercial Director, ROW
Jon is a seasoned legal technology consultant who has worked with FileTrail to develop the UK, EMEA and ROW markets since early 2020. Based in London, he oversees sales operations and development to build the FileTrail name throughout the prominent legal market in the region.

Darrell Mervau

Founding Partner, Board Member
Co-founder and President of FileTrail, Darrell attended San Francisco State University studying International Relations. Having spent his entire career in the field of information management and governance, Darrell previously held executive roles with two different start-up companies and was instrumental in their early growth and successful sale. Darrell splits his time between Austin, TX and Lake Tahoe, CA and enjoys cooking, gardening and spending time with his wife and three children.

Tom Pemberton

Founding Partner, Board Member
Prior to co-founding FileTrail, Tom received an MBA from Haas School of Business at UC Berkeley and held executive level roles at records management solutions software companies with extensive product and technical experience. Tom enjoys hosting parties centered around making pizzas in a wood-fired oven that he built. He is passionate about 16th Century Europe –learning about developments in business and society, and incorporating artifacts and furnishings into his creative construction projects.

Jamie Richgels

Partner, Board Member
As the Vice President of Technology and partner at FileTrail from 2001-2021, Jamie focused on the development of the world-class FileTrail information governance solution and was instrumental in establishing FileTrail as the leader in information governance around the globe. Jamie holds a Master's degree in Computer Science from Georgia Tech, specializing in Computational Perception, Robotics & AI. Jamie lives in Washington, DC with his family and spends his time mentoring his daughters in their competitive robotics programs. He enjoys all things science and technology, woodworking and home renovations, and is an advocate for childhood cancer research.