New product implementations can be daunting.
FileTrail’s expert team helps to relieve the usual stress involved and achieve a smooth transition.
Minimizes project costs and time to completion.
Built on clear, documented steps supported by instructions and easy-to-follow worksheets.
Every situation is different. Our methodology is designed to integrate each client’s uniqueness into their own FileTrail configuration. We achieve success by applying best practices in our clients’ operations to ensure they get the most out of our products.
As the leader in Information Governance and Records Management solutions, FileTrail understands the importance of providing flexible implementation options. In addition to working with partners that can implement our products, we invest in our own highly trained team to provide consistent and high-quality service.
Ensure each client experiences a smooth transition.
Conduct thorough staff training.
Complete installation with minimal system downtime in the final migration to FileTrail.
Achieving 100% client satisfaction is a win-win – by delivering the best possible outcome for every client, each client’s success means we gain new references with every implementation.
For a full spectrum of support, every FileTrail project is assigned a dedicated team that collaborates with the client and each other to achieve a successful records management and information governance solutions implementation.
FileTrail is dedicated to delivering reliable and secure solutions that meet our clients’ unique needs. We take pride in ensuring that each project is executed with the utmost care and attention to detail.
With a roster of talented and dedicated professionals, the FileTrail implementation team is committed to providing exceptional service to our clients. Team members are based in our corporate headquarters in Austin, Texas, and throughout the U.S. and Canada and able to serve clients in every time zone.
FileTrail’s implementation team is led by our director of professional services Nicholas Burge.
Director of Professional Services
Nicholas Burge resides in Austin, TX and is the Director of Professional Services at FileTrail. He started his 11-year career as a Records Management professional in the Energy-sector in Houston and eventually transitioned to Software Implementation in 2017 for the leading provider of information governance and records management solutions. Prior to joining FileTrail, Nick worked as a Records Supervisor and Systems Analyst at Hilcorp, a privately held oil and gas exploration and production company.
Since joining FileTrail in 2017, Nick has been instrumental in driving the company’s professional services initiatives, overseeing the implementation of key clients to improve operational efficiency and customer satisfaction while adhering to Information Governance best-practices. He has worked closely with a range of clients across industries including legal, pharmaceuticals, energy, and financial services, to develop customized solutions that meet their specific needs.